Sep 5 Sep 5 Avoid Lost Revenue With This Simple Fix. Roger Hurni Customer Service, Behavior Design, Marketing
Aug 23 Aug 23 How To Get Back The Customer Loyalty You’re Losing. Roger Hurni Behavior Design, Customer Experience, Marketing
Jul 29 Jul 29 Is That a Robot in Your Pocket? Roger Hurni Customer Experience, Mobile Marketing, Proximity Marketing, Customer Service
Apr 20 Apr 20 How To Personalize Your Marketing Through Behavior Design. Roger Hurni Behavior Design, Customer Experience, Marketing
Feb 16 Feb 16 Why Email Is Being Replaced By Push Notifications. Roger Hurni Marketing, Behavior Design, Customer Experience, Customer Service, Mobile Marketing
Oct 23 Oct 23 Battle of The Geofences. Roger Hurni Customer Experience, Mobile Marketing, Marketing, Customer Service, Content Marketing, Proximity Marketing, Sales
Sep 20 Sep 20 Why you should never underestimate your audience. Roger Hurni Behavior Design, Content Marketing, Customer Experience, Customer Service, Marketing, Mobile Marketing
Aug 21 Aug 21 You have a smart phone, why not a smart app? Roger Hurni Proximity Marketing, Content Marketing, Customer Experience, Customer Service, Marketing, Mobile Marketing
Jul 6 Jul 6 Are you connecting the digital and physical world? Roger Hurni Proximity Marketing, Mobile Marketing, Customer Experience, Customer Service, Behavior Design
Apr 26 Apr 26 Behavior Design vs. Behavior Design-ing Roger Hurni Customer Experience, Customer Service, Marketing, Sales, Proximity Marketing
Dec 1 Dec 1 Websites are like a box of chocolates. Roger Hurni Content Marketing, Customer Experience, Mobile Marketing, Marketing, Website Design
Oct 26 Oct 26 From Persona to Personal: the Potential of the Customer Experience. Roger Hurni Proximity Marketing, Mobile Marketing, Customer Service, Customer Experience
Sep 21 Sep 21 What We Can Learn from Starbucks’ Upstanders. Roger Hurni Content Marketing, Customer Experience, Marketing
Aug 29 Aug 29 You think your app is good. Here’s why it’s bad. Roger Hurni Mobile Marketing, Proximity Marketing, Customer Experience
Jul 16 Jul 16 This is Mobile Marketing’s Greatest Opportunity. Roger Hurni Proximity Marketing, Customer Service, Customer Experience
Jun 7 Jun 7 Content Psychology 101: Why we use what we use. Roger Hurni Content Marketing, Social Media, Marketing, Sales
Jun 3 Jun 3 Why no one wants to follow your company on social media. Roger Hurni Content Marketing, Social Media, Marketing, Customer Experience
May 6 May 6 How to tell when your customer experience needs an update. Roger Hurni Customer Experience, Content Marketing, Marketing
